STANDARD REFUND TERMS
Hosting Products purchased from Kilihost Limited may be refunded only if canceled within 30 days of the date of the transaction.
Domain Names registered cannot be refunded.
Note: If a refund back to the original payment method is not possible, a refund to your Kilihost Limited balance can be offered as an alternative.
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Kilihost Limited in accordance with the terms and conditions of the applicable product or service agreement. You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
- Web Hosting
- Email Hosting
PRODUCTS NOT AVAILABLE FOR REFUNDS
- Redemption Fees
- Domain Name Renewals
- Domain Registration Fees
Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.
The purpose of the refund is for customers to try and understand whether the services provided by Kilihost Limited suit their needs. In any way, Kilihost Limited will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). Kilihost Limited remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.
CHARGEBACKS
If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud or other rejection of a charge of any payable fees on your Kilihost Limited account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, therefore you agree that Kilihost Limited may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate termination, without notice to you, of your Kilihost Limited account and any domain names or Kilihost Limited services registered or renewed on your behalf (“Services”). In addition, this will also result in disabling the option to checkout with a credit card for your Kilihost Limited account to limit the risk of payment fraud.
In the event a Chargeback is performed, your Kilihost Limited account may be blocked without the option to re-purchase or re-use it, and any data contained in such a Kilihost Limited account, including any certain content, features, or capacity of your Kilihost Limited account may be subject to cancellation and loss of data.
Your use of the Kilihost Limited Services and the ability to checkout using credit card will not resume until you:
- verify the payment method used for the disputed transaction, either by providing:
- proof of the payment; or
- a simple censored photo of the credit card, with uncovered first 6 (six) and last 4 (four) digits.
- pay any applicable fees in full, including any fees and expenses incurred by Kilihost Limited and/or any third party services for each Chargeback received (including fees for Kilihost Limited Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).
Cases related to criminal fraud chargebacks or obvious payment fraud (i.e. cases where compromised credit card details were used to make purchases) will result in permanent service termination without any option to recover.
If you have any questions or concerns regarding a payment made to Kilihost Limited, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment, in order to prevent the Kilihost Limited Services from being canceled and your Kilihost Limited account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable fees, in addition to re-payment of all the fees applicable to the Kilihost Limited Services purchased (and charged-back) by you.
We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact authorize the transaction and make use of the Services rendered thereafter.
